TERMS OF USE

Welcome to our website www.maliparmi.com (the “Website”). These Terms of Use govern access to and use of www.maliparmi.com. Access to and use of this Website, as well as the purchase of products on www.maliparmi.com, are based on the assumption that you have read, understood, and accepted these Terms of Use. The Website is operated and maintained by The Level S.r.l. (the “Provider”), with registered office at Piazza Arcole 4, 20143, Milan, Italy (VAT no. 12627050961).

If you require assistance, please visit our Customer Service area, where you will find information regarding orders, shipping, refunds and returns of products purchased on www.maliparmi.com, a registration form, advice, and other general information about the services provided by www.maliparmi.com. Click here to contact us.

For any legal information, please visit the sections Terms of Sale and Return Policy, as well as the Privacy Policy and Cookie Policy pages on the website www.maliparmi.com. The Provider may amend or simply update these Terms of Use, in whole or in part. Any changes or updates to the Terms of Use will be posted for our users on the homepage of www.maliparmi.com concurrently with their introduction and will be binding as of the moment of their publication in this section of the Website. We therefore recommend that you regularly access this area to check for the publication of the most recent and updated Terms of Use. If you do not agree with, in whole or in part, the Terms of Use of www.maliparmi.com, please refrain from using our Website.

Access to and use of www.maliparmi.com, including viewing web pages, communicating with the Provider, downloading information about products, and purchasing from the Website, are conducted by users exclusively for personal purposes, which must in no way be related to any commercial, business, or professional activity. You are reminded that you are solely responsible for your use of www.maliparmi.com and its contents. The Provider shall not be held liable for any use of the Website and its contents by users that is not in accordance with applicable laws and regulations, notwithstanding its liability for willful misconduct and gross negligence. In particular, you will be solely responsible for the communication of incorrect, false, or third-party information and data (in the event such third parties have not given their consent), as well as for any misuse of such data or information.

Finally, considering that all materials are downloaded or otherwise obtained using the service at the user’s own initiative and risk, any damage to computer systems or data loss caused by such downloads shall be the exclusive responsibility of the user and shall not be attributed to the Provider. The Provider declines all liability for any damage resulting from the inaccessibility of services on the Website or caused by viruses, corrupted files, errors, omissions, service interruptions, content deletion, network-related issues, provider, telephone, or connection problems, unauthorized access, data alterations, or malfunctioning and/or faulty operation of the user's electronic equipment.

The user is responsible for properly storing and adequately using their personal data, including login credentials for the services, as well as for any damages caused to the Provider or third parties as a result of misuse, loss, or removal of such information.

1. Privacy Policy

We strongly recommend that you carefully read the Privacy Policy, which also applies when users access the website www.maliparmi.com and use its services without making any purchases. The Privacy Policy will help you understand how and for what purposes www.maliparmi.com collects and uses your personal data.

2. Intellectual Property Rights

All content included on www.maliparmi.com—such as works, images, photographs, dialogues, music, sounds and videos, documents, drawings, data, logos, and any other material of any format published on the Website, including menus, web pages, graphics, colors, screens, fonts and website design, diagrams, layouts, methods, processes, functions, and software that are part of www.maliparmi.com (collectively, the “Content”)—is protected by copyright and all other intellectual property rights held by Magicoral S.r.l., with registered office at Via Leonino da Zara 29, 35020 Albignasego (PD), VAT no. 02615740285, and/or by the Provider and all other rights holders.

The Website www.maliparmi.com and/or its Content may not be reproduced in any form, in whole or in part, without the prior express written consent of Magicoral S.r.l. and the Provider.

Magicoral S.r.l. and/or the Provider hold the exclusive right to authorize or prohibit any direct or indirect, temporary or permanent reproduction of www.maliparmi.com and its Content in any way or form.

Regarding use of www.maliparmi.com, you are only authorized to view the Website and its Content. You may also perform all temporary reproductions without personal profit, deemed transient or incidental, and an integral and essential part of viewing www.maliparmi.com and its Content, as well as any other browsing operations solely for the legitimate use of www.maliparmi.com and its Content.

Reproduction of www.maliparmi.com and its Content, in whole or in part, in any form is not permitted. Any reproduction must be expressly authorized on a case-by-case basis by the Provider and/or Magicoral S.r.l., or by the authors of individual works published on the Website, where necessary. Such reproductions must always be carried out for lawful purposes and in accordance with copyright and other intellectual property rights of the Provider and the authors of the individual works on the Website.

The authors of the individual works published on www.maliparmi.com have the right, at any time, to claim authorship of their works and to object to any distortion, mutilation, or other modification of their works, including any damage caused to their dignity or reputation.

You agree to respect the copyright of artists who have chosen to publish their works on www.maliparmi.com, or who have contributed to the creation of new artistic forms intended for publication—whether solely or partially on the Website—and who are considered an integral part of it. Furthermore, you are not authorized to use, in any way or form, the Content of the Website and the individual copyrighted works and other intellectual property rights. For example, you may not alter or modify the Content and protected works without the prior consent of Magicoral S.r.l., the Provider, and, where necessary, the individual authors of the material published on www.maliparmi.com.

3. Links to Other Websites

www.maliparmi.com may contain hyperlinks (“links”) to other websites that are in no way connected to this Website. The Provider does not control or monitor such third-party websites or their contents and therefore shall not be held liable for the contents of such sites or for the rules adopted by them, including but not limited to those regarding your privacy and the processing of your personal data during your visit to such websites.

We therefore recommend that you pay particular attention when accessing these websites via the links provided on www.maliparmi.com and carefully read their terms and conditions of use and privacy policies. These Terms of Use and the Privacy Policy of www.maliparmi.com do not apply to third-party websites not managed by the Provider.

www.maliparmi.com provides links to other websites solely to assist its users in their Internet browsing and navigation and to allow hyperlinks to websites on the web. The presence of links to other websites shall not be understood as a recommendation by the Provider to access such websites. The Provider does not guarantee the content, services, or goods provided or sold to users on such websites.

4. Links to www.maliparmi.com

If you are interested in linking to the homepage or other pages of www.maliparmi.com, please click here to send us an email. We kindly ask you to contact us to request our consent to link to www.maliparmi.com.

Link activation is granted, upon request, free of charge and non-exclusively, by the Provider. The Provider reserves the right to object to the activation of links to the website www.maliparmi.com in cases where the requesting party has previously engaged in unfair commercial or business practices, not generally employed or accepted by market operators, or has engaged in unfair competition with the Provider or its suppliers, or if the Provider believes such practices or activities may be adopted or carried out in the future.

In any case, it is prohibited to post deep links (such as framesets) to www.maliparmi.com or to use unauthorized meta-tags without the prior written consent of the Provider.

5. Content Disclaimer

The Provider has undertaken all reasonable efforts to avoid publishing on the Website any content that depicts or describes scenes or situations of physical or psychological violence, which, according to the sensibilities of www.maliparmi.com users, could be deemed offensive to civil sensibilities, human rights, and dignity in all its forms and expressions.

However, the Provider does not guarantee that the contents of the Website are appropriate or lawful in countries other than the United Kingdom. Therefore, if such contents are deemed illegal or unlawful in your country, please refrain from accessing the Website. If you nonetheless choose to access it, you do so at your own exclusive and personal responsibility.

The Provider has also taken every precaution to ensure that the contents of www.maliparmi.com are accurate and do not contain incorrect or outdated information at the time of their publication and, to the extent possible, thereafter. However, the Provider declines all liability to users for the accuracy and completeness of the contents published on www.maliparmi.com, without prejudice to its liability for negligence, gross negligence, or any other legal liability.

Furthermore, the Provider does not guarantee uninterrupted or error-free operation of the Website or that any defects will be corrected. Should you experience any issues using our Website, please contact our Customer Service or click here to email us. A Provider representative will be available to assist you in restoring access to the Website, where possible.

Similarly, we advise you to contact your Internet service provider or verify that all devices used to connect to the Internet and access web content are properly enabled, including your internet browser.

The Provider will make every effort to ensure uninterrupted access to the Website. However, the dynamic nature of the Internet and its contents may not allow www.maliparmi.com to operate without suspensions, interruptions, or discontinuities due to site updates.

The Provider has adopted appropriate technical and organizational security measures to protect www.maliparmi.com services, the integrity of data and electronic communications, and to prevent unauthorized use or access to data, as well as the risk of dissemination, destruction, or loss of confidential and non-user-related information and data, and to prevent unauthorized or unlawful access to such data and information.

6. Our Business Policy

The Provider has an established business policy, and our mission is to sell products through our services and the Website exclusively to “Consumers,” defined as natural persons using the website www.maliparmi.com for purposes unrelated to any commercial, business, or professional activity they may carry out.

If you are not a Consumer, we kindly ask you not to use our services to purchase products on www.maliparmi.com. Should you continue to use the Website, the Provider reserves the right not to process purchase orders from persons who are not Consumers or any orders that do not comply with the Terms of Sale and these Terms of Use.

7. Governing Law

These Terms of Use are governed by Italian law.

TERMS OF SALE

The offer and sale of products on maliparmi.com are governed by these Terms of Sale, together with the Terms of Use, Return Policy and Privacy Policy. Products purchased on maliparmi.com are sold directly by The Level Group S.r.l. (the "Seller"), with registered office in Italy at Piazza Arcole 4, 20143 Milan, VAT no. 07234250962.

You may request any information through our customer care by contacting Customer Service. You can find information regarding orders and shipping, refunds, and the return of products purchased on maliparmi.com. You may also contact the Seller by email at the following address: support@maliparmi.it.

For any other legal information, please refer to the following sections: Terms of Use, Return Policy, and Privacy Policy.

1. Our Commercial Policy

1.1 The Seller offers products for sale on maliparmi.com and conducts its e-commerce activities exclusively with end users who are "Consumers."

1.2 The term "Consumer" refers to any natural person who is acting on maliparmi.com for purposes unrelated to any business, commercial, entrepreneurial, or professional activity they may engage in. If you are not a "Consumer," you are kindly requested to refrain from conducting transactions on maliparmi.com.

1.3 In light of its commercial policy, the Seller reserves the right not to process orders from parties who are not "Consumers" or any orders that do not conform to its commercial policy.

1.4 These Terms of Sale exclusively govern the offer, submission, and acceptance of purchase orders for products on maliparmi.com between users of maliparmi.com and the Seller.

1.5 These Terms of Sale do not govern the provision of services or the sale of products by third parties that may be present on maliparmi.com via links, banners, or other hypertext connections. Before placing orders and purchasing products and services from such third parties, we recommend verifying their terms and conditions of sale, as the Seller shall not be held liable for the provision of services by third parties or for the conclusion of e-commerce transactions between users of maliparmi.com and such third parties.

2. How to Enter into a Contract with the Seller

2.1 To conclude the purchase contract for one or more products on maliparmi.com, you must fill out the online order form and submit it electronically to the Seller, following the relevant instructions.

2.2 The order form contains a reference to these Terms of Sale and the Return Policy, a summary of the essential characteristics of each product ordered, the price (including all applicable taxes or duties), the payment methods available to purchase each product, delivery methods, shipping and delivery costs, the terms and conditions for exercising your right of withdrawal, and the procedure and time limits for returning purchased products.

2.3 The contract is deemed concluded when the Seller receives your order form electronically, after verifying the accuracy of the information concerning your order.

2.4 Before submitting your order, you will be asked to carefully read the Terms of Sale and the Return Policy, to print a copy using the print command, and to save or reproduce a copy for your personal use.

2.5 The order form will be archived in our database for the time necessary to process the orders and in accordance with the law. You may access your order form by consulting the My Account section.

2.6 Before submitting the order form, you will also be asked to identify and correct any data entry errors.

2.7 The language available for concluding the contract with the Seller is Italian.

2.8 Once the contract is concluded, the Seller will take charge of your purchase order.

2.9 The Seller may choose not to process your purchase orders if they do not provide sufficient guarantees of solvency, are incomplete or incorrect, or if the products are unavailable. In such cases, you will be informed via email that the contract has not been concluded and that the Seller has not processed your order, specifying the reasons. If the products presented on maliparmi.com are no longer available or for sale at the time of your last access or submission of the order form, the Seller will notify you promptly, and in any event within thirty (30) days from the day following the date on which you submitted your order to the Seller, of the unavailability of the ordered products. If you have already submitted the order form and paid the price, the Seller will refund the amount you have paid.

2.10 By electronically submitting the order form, you unconditionally accept and agree to observe these Terms of Sale in your dealings with the Seller. If you do not agree with any of the terms stated in the Terms of Sale, we ask that you do not submit your order form to purchase products on maliparmi.com.

2.11 By submitting the order form, you confirm your knowledge and acceptance of the Terms of Sale and the additional information contained on maliparmi.com, including the Terms of Use and the Privacy Policy, referenced via hyperlink.

2.12 Once the contract is concluded, the Seller will send you, via email, a receipt for the purchase order containing a summary of the information already included in the order form (a link to the Terms of Sale and Return Policy, information on the essential characteristics of the product, detailed pricing, payment methods, your right of withdrawal, and delivery costs).

3. Product Warranties and Pricing Information

3.1 Only products marked with the “Maliparmi” brand are offered for sale on maliparmi.com. These products are purchased directly by the Seller from Magicoral S.r.l. – with registered office at Via Leonino da Zara 29, 35020 Albignasego (PD), VAT no. 02615740285 – and/or from manufacturers authorized by Magicoral S.r.l.

3.2 The Seller does not sell used products, products deemed irregular, or products of quality lower than the corresponding market standards.

3.3 The essential characteristics of the products are presented on maliparmi.com within each product detail page. However, the images and colors of the products offered for sale may not exactly correspond to the actual appearance due to the Internet browser or monitor used.

3.4 Product prices may be subject to updates. Please ensure that you check the final sale price before submitting the order form.

3.5 Purchase requests from countries other than the one selected for shipping, or to addresses to which the Seller cannot ship, will not be accepted by the Seller.

3.6 All products come with an identification tag attached with a single-use seal. We ask that you do not remove the tag or the seal from the purchased products, as they are an integral part of the product.

3.7 In the event of withdrawal, the Seller reserves the right not to accept the return of products that are missing the relevant tag or have been altered in their essential and qualitative characteristics, or that have been damaged.

4. Payments

4.1 To pay the price of the products and the related shipping and delivery costs, you may use one of the methods indicated in the order form.

4.2 In the case of payment by credit card, your financial information (such as credit/debit card number or expiration date) will be forwarded to our payment processor, which uses a certified 128-bit encrypted protocol to ensure secure online transactions. This information will not be used by the Seller except to complete the procedures related to your purchase or to issue refunds in the event of product returns, following the exercise of your right of withdrawal, or to prevent or report fraud to the police on maliparmi.com.

The purchase price of the products and the shipping and delivery costs, as indicated in the order form, will be charged to your account at the time the purchased products are shipped.

5. Product Shipping and Delivery

To learn more about the specific shipping and delivery methods for products, please refer to the Customer Service section. We kindly ask you to read this section carefully, as the information contained therein forms an integral and substantial part of these Terms of Sale and is therefore deemed to be fully acknowledged and accepted by you upon submission of the order form.

6. Customer Service

You may request any information or assistance through our support services by contacting Customer Service. For further details, please access the Customer Service area.

7. Right of Withdrawal

7.1 You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) working days from the date of receipt of the products purchased on maliparmi.com. However, it is not possible to exchange the selected item for another.

7.2 You must return the products to the Seller by handing them over to the courier within fourteen (14) working days from the date you received the products.

7.3 The only expenses you are responsible for are those related to returning the purchased products.

7.4 If you choose to use the courier indicated by the Seller, you do not need to make any upfront payment for the return shipping. The Seller will pay the return shipping costs on your behalf and deduct a flat fee equal to the original shipping cost from your refund. From the moment the products are handed over to the designated courier, you are exempt from any responsibility in case of loss or damage during transport.

7.5 If you choose to use a different courier, you must personally pay the return shipping costs. In this case, you will also be refunded the original delivery charges, but you will be solely responsible for any loss or damage of the products during return shipping.

7.6 To exercise your right of withdrawal, you must follow these steps:

A. Within fourteen (14) working days of receiving the products, complete and submit the online Return Authorization Request;

B. Products must not have been used, worn, washed, or damaged;

C. The identification tag must still be attached to the products with the single-use seal, which is an integral part of the product;

D. Products must be returned in their original packaging;

E. Returned products must be handed over to the courier within fourteen (14) working days from the date you received them.

7.7 If the Right of Withdrawal is exercised in accordance with the terms and conditions set out in this paragraph, the Seller shall refund any amounts already collected for the purchase of the products, in accordance with the methods and timing set forth.

7.8 The refund will be made as soon as possible and, in any event, within thirty (30) days from the date the Seller becomes aware of your decision to exercise the right of withdrawal, following verification of compliance with the above terms and conditions.

7.9 If the terms and conditions for exercising your right of withdrawal are not met, you will not be entitled to a refund of the amounts already paid to the Seller. However, you may, at your expense, reclaim the products in the same condition in which they were returned to the Seller. If you do not wish to do so, the Seller may retain the products, as well as the amounts already received for their purchase.

8. Return Timing and Methods

8.1 After returning the products, the Seller will verify that they meet the return conditions specified in paragraph 7. If the checks are successful, the Seller will send you a confirmation email of acceptance of the returned products.

8.2 Regardless of the payment method used, the Seller will initiate the refund as soon as possible, and in any case within thirty (30) days from becoming aware of your decision to exercise the right of withdrawal, after verifying compliance with the return conditions.

8.3 If the person who placed the order differs from the person who paid, any refund in case of withdrawal will be made by the Seller to the party who made the payment.

8.4 The value date of the refund will match the date of the original charge; thus, you will not incur any loss in terms of bank interest.

8.5 The designated courier for returns is UPS (www.ups.com). By using the pre-printed label enclosed in the package, you may return products without paying the return shipping costs directly. The Seller will pay for the return on your behalf and release you from any obligation to the courier. This method also allows for tracking of each package, releasing you from liability in the event of loss or damage during transportation.

8.6 If you choose to use a different courier, you must pay return shipping costs yourself and remain fully responsible for any loss or damage during transport, in accordance with the procedures and timing set forth for exercising the right of withdrawal.

9. Privacy

9.1 You may obtain information on how your personal data is processed by accessing the Privacy Policy.

9.2 We also invite you to read our Terms of Use for important information on how we manage user data and on our security systems.

9.3 For any further information about our Privacy Policy, you may send a request to: support@maliparmi.it or to our registered office at Piazza Arcole 4, 20143 Milan, Italy.

10. Applicable Law

These General Terms of Sale are governed by Italian law and, in particular, by Legislative Decree No. 206 of 6 September 2005 (Consumer Code), with specific reference to distance contracts, and by Legislative Decree No. 70 of 9 April 2003 on certain aspects of electronic commerce.

11. Amendments and Updates

These Terms of Sale are subject to amendments, also in consideration of any changes in applicable laws. The new Terms of Sale shall be effective from the date of their publication on maliparmi.com.

RETURN POLICY

The aim of The Level Group S.r.l. (the "Seller") is to ensure your complete satisfaction. If for any reason you are not satisfied with your order, you may exercise your right of withdrawal, without any penalty, within fourteen (14) working days from the date on which you received the products purchased on maliparmi.com.

The products to be returned must be handed over to the courier within fourteen (14) working days from the date of their receipt. Products may be returned by shipping the package via the courier indicated by the Seller (UPS), or using another courier, only after completing the online Return Authorization Request found in the Customer Service area in order to obtain a return number. It is not possible to exchange the item for a different one.

1. Conditions for Exercising the Right of Withdrawal

The right of withdrawal shall be deemed correctly exercised if the following conditions are fully met:

A. The Return Authorization Request must be correctly completed and submitted to the Seller within 14 working days from the delivery date. The request may also be sent, within the same period, by registered letter with return receipt to the Seller's address (The Level Group S.r.l., Piazza Arcole 4, 20143 Milan);

B. The products must not have been used, worn, washed, or damaged;

C. The identification tag must still be attached to the products with the single-use seal;

D. The products must be returned in their original packaging;

E. The returned products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept items from the same order that are returned and shipped at different times;

F. The returned products must be handed over to the courier within fourteen (14) working days from the date you submitted the Return Authorization Request.

If all the above conditions are met, the Seller will refund the price of the purchased products. You will only be responsible for the return shipping costs, meaning the cost of returning the products to the Seller.

If you choose to return the items via UPS, you will not need to pay the return shipping costs yourself. The Seller will pay the courier on your behalf and deduct a flat amount equal to the original shipping cost from your refund. If you choose a different courier, you will need to pay for the return shipping directly.

If your return does not comply with the above conditions, you will be contacted and may choose to have the products sent back to you at your expense. If you refuse this option, the Seller reserves the right to retain both the products and the amount paid for their purchase.

2. Refund Timing and Procedures

Once the Seller has received your return and verified that all the conditions listed above have been met, you will receive a confirmation email acknowledging the acceptance of the return.

Regardless of the payment method used, the Seller will initiate the refund as soon as possible, and in any case within thirty (30) days from the date on which it became aware of your decision to exercise the right of withdrawal, provided the return complies with the conditions outlined above.

The actual time required to re-credit or return the amounts paid for the purchase of the products depends on the payment method used:

A. Payments by credit or debit card: refunds may take up to 10 working days, depending on how your bank processes these transactions. Processing times may vary significantly depending on the card issuer, and we have no control over this process. The value date of the refund will correspond to the original payment date, ensuring no financial loss.

B. Cash on delivery (if available): you will be refunded the amount paid for the returned products to the bank account you specified. The processing time depends on the accuracy of the bank details you provide (IBAN, BIC, and SWIFT code); typically, the refund is completed within 30 (thirty) days. Please note that you must have a bank account to receive a refund for a cash-on-delivery purchase.

C. Payments via PayPal (if available): the amount will be refunded to your PayPal account and will be visible within 48 hours from the confirmation email. The refund to the credit card linked to your PayPal account depends on the policies of your bank.

If your order was shipped to a destination within the European Union, all sales taxes will be refunded.

For non-EU shipments, shipping and customs duties will not be refunded. However, it may be possible to request a refund of duties by contacting your local Customs Office directly.

3. Product Identification Tag

All products sold by the Seller are equipped with an identification tag attached with a single-use seal, which is an integral part of the item. We invite you to try the product without removing the tag and seal, as returned items without them will not be accepted.

4. UPS

Returns may be shipped using the UPS courier indicated by the Seller, utilizing the pre-printed label found inside your package. This method allows the Seller to pay the return shipping costs on your behalf and to track the shipment at all times. Contact UPS (or visit their website: www.ups.com) to schedule the pickup.

If you choose to use a different courier for returning the products, you will have to cover the return shipping costs yourself and will remain fully responsible in the event of loss or damage to the products during transit.

Last update: March 2025